We ship worldwide. Shipping within Germany and Austria takes around 2-3 working days, free of charge for you. Shipping within the EU is free of charge and takes 3-5 working days. We also ship overseas with a shipping rate of 15€, taking 7-10 working days. We also offer next-day shipment within Germany for 12€ if you place your order before 12:00 in order to receive your parcel the next day.
My product has arrived but there is a problem with the size or fit and I would like to return it or exchange.
We want to ensure your item is 100% perfect for you which is why we encourage you to call or email us if you have any questions that come to your mind before purchasing from our collection. However it could always be the case that something isn’t right in the end and we will be more than happy to assist you. You can simply contact us by emailing firstname.lastname@example.org and request a return stating your order number and reason for return. We will get back to you within 24 hours and will arrange a shipping label for the return, however we have to charge a 5€ fee for arranging the shipment within the EU, 15€ outside of the EU. Please note that there’s a 14 day period from arrival of your order to make a return.
How will I be refunded?
We will email you once the item has been returned to the atelier. On confirmation of this, please allow up to 7-10 working days for your refund to appear in the account of your original payment method.
Can I make changes to my existing order
If you need to make any changes to an existing order, contact us as soon as possible on +49 176 3265689.